<AdHTML> <![CDATA[ <div style="display:none;margin:10px 0;max-width:520px!important;" class="ajb_job_meta_data"> <a href="#" onclick="window.history.go(-1); return false;" id="ajb_job_meta_history_button_id" style="display:inline-block!important;">< BACK</a> <div class="ajb_job_meta_data_inner"></div></div><html> <head></head> <script type='text/javascript'> var jobURL='https://form.myrecruitmentplus.com/applicationform?jobAdId=9725024'; var mailURL='https://web.martianlogic.com/application/SendAdToFriend.jsp?jobAdId=9725024'; function openApplicationForm() { (function($) { window.location.href = jobURL +'&referrer='+encodeURIComponent(window.location.href); })(jQuery); } function openEmailToFriendForm() { window.open(mailURL, '_blank'); } function goBack() { window.history.back(); } </script> <script src="http://ws.sharethis.com/button/buttons.js" type="text/javascript"></script> <script type="text/javascript">stLight.options({publisher : 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<div id="jobTemplateHeaderContainerId_image" style="text-align:Left!important;"> <img src="https://web.martianlogic.com/images/rec-images/9244/4e7e0d5630aa43758400f70fd69efd311734505363019.png" style="width:100%!important;max-width:100%!important;"> </img> </div> <div id="jobTemplateHeaderContainer" style="color:#000000!important;font-weight:300!important;letter-spacing:0px!important;font-family:Open Sans!important;"> </div> </div> <div id="jobTemplateTitleId" data-part="title-box" style="border-right-style:none!important;background-size:100% 100px!important;border-top-width:0px!important;border-bottom-color:rgba(255,255,255,1)!important;padding-left:15px;border-left-color:rgba(255,255,255,1)!important;background-color:rgba(255,255,255,1)!important;margin-left:0px!important;border-radius:0px!important;background-repeat:repeat!important;border-left-style:none!important;border-top-color:rgba(255,255,255,1)!important;border-top-left-radius:0px!important;margin-top:0px!important;border-bottom-right-radius:0px!important;border-width:0px!important;border-style:none;padding-top:16px!important;border-bottom-left-radius:0px!important;border-right-width:0px!important;padding-bottom:16px!important;border-top-right-radius:0px!important;border-right-color:rgba(255,255,255,1)!important;border-color:rgba(255,255,255,1)!important;border-left-width:0px!important;border-top-style:none!important;margin-right:0px!important;border-bottom-width:0px!important;border-bottom-style:none!important;margin-bottom:0px!important;padding-right:15px!important;"> <h1 id="jobTemplateTitle" data-part="title" style="padding-top:0!important;color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;padding-bottom:0!important;font-size:28px!important;line-height:30px!important;margin-top:0!important;font-family:Open Sans!important;margin-bottom:0!important;text-align:center!important;padding-right:0!important;"> Strategic Growth &amp; Retention Manager - Early Childhood</adlogic_job_title></h1> </div> <div id="jobTemplateBodyContainerId" data-part="body-box" style="border-right-style:none!important;background-size:100% 100px!important;border-top-width:0px!important;border-bottom-color:rgba(255,255,255,1)!important;padding-left:15px;border-left-color:rgba(255,255,255,1)!important;background-color:rgba(255,255,255,1)!important;margin-left:0px!important;border-radius:0px!important;background-repeat:repeat!important;border-left-style:none!important;border-top-color:rgba(255,255,255,1)!important;border-top-left-radius:0px!important;margin-top:0px!important;border-bottom-right-radius:0px!important;border-width:0px!important;border-style:none;padding-top:16px!important;border-bottom-left-radius:0px!important;border-right-width:0px!important;padding-bottom:16px!important;border-top-right-radius:0px!important;border-right-color:rgba(255,255,255,1)!important;border-color:rgba(255,255,255,1)!important;border-left-width:0px!important;border-top-style:none!important;margin-right:0px!important;border-bottom-width:0px!important;border-bottom-style:none!important;margin-bottom:0px!important;padding-right:15px!important;"> <p id="jobTemplateBodyPId" data-part="body-p" style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Strategic growth and retention manager</p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">� Ryde, Sydney<br />💰 Up to $200,000 package</p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">A medium-size childcare operator (head office is located in sydney) is seeking a strategic growth and retention manager to take ownership of occupancy, conversion, and customer lifecycle performance across our centres.</p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"><span style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;text-decoration:underline!important">The Role</span></p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">This is a hands-on leadership position responsible for driving growth through improved enquiry conversion, customer experience, and retention.</p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">You will work closely with leadership, marketing, and centre teams to ensure every lead is maximised and every family experience is consistent and high quality.</p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"><span style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;text-decoration:underline!important">Key Responsibilities</span></p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Growth &amp; Conversion</p> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Own occupancy and growth targets across all centres</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Build and implement a consistent enquiry → tour → enrolment process</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Align marketing activity with conversion capability</li> </ul> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Customer Experience</p> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Oversee the full customer journey from enquiry through to retention</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Improve customer satisfaction, engagement, and online reputation</li> </ul> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">CRM &amp; Systems</p> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Lead CRM optimisation (Lineleader or similar)</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Improve pipeline visibility, reporting, and accountability</li> </ul> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Tour Conversion (TROL – Tour Return on Lead)</p> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Role model best practice in tours and enrolment conversations</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Train enrolment officers, centre directors, and key stakeholders</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Deliver tour training programs (virtual and in person)</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Support centres directly by:</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Conducting enrolment phone calls</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Running in-person tours</li> </ul></li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Lead performance during:</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Open days</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Centre-based events</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Key enrolment periods</li> </ul></li> </ul> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Capability Building</p> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Develop playbooks, tools, and training frameworks</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Build capability across operational leaders and teams</li> </ul> <div style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"> </div> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"><span style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;text-decoration:underline!important">About You</span></p> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Experience in growth, sales, or customer experience leadership</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Background in a multi-site environment (childcare experience advantageous)</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Strong commercial mindset with a focus on results</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Hands-on operator who can execute as well as lead</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Strong stakeholder management and leadership skills</li> </ul> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"><span style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;text-decoration:underline!important">Requirements</span></p> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Australian Citizen or Permanent Resident</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Ability to obtain a Working With Children Check (WWCC)</li> </ul> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"><span style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;text-decoration:underline!important">Why apply?</span></p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">This is an opportunity to directly influence growth and performance across a scaling organisation, working closely with leadership to build systems that drive real results.</p></adlogic_job_details></p> </div> <div id="jobTemplateFooterContainerId" data-part="footer-box" style="cursor:default!important;border-right-style:none!important;background-size:100% 100px!important;border-top-width:0px!important;border-bottom-color:rgba(255,255,255,1)!important;padding-left:0px;border-left-color:rgba(255,255,255,1)!important;background-color:rgba(255,255,255,1)!important;margin-left:0px!important;border-radius:0px!important;background-repeat:no-repeat!important;border-left-style:none!important;border-top-color:rgba(255,255,255,1)!important;border-top-left-radius:0px!important;border-width:0px!important;margin-top:0px!important;border-bottom-right-radius:0px!important;border-style:none;text-align:center!important;padding:0px!important;padding-top:0px!important;border-bottom-left-radius:0px!important;border-right-width:0px!important;display:block!important;padding-bottom:0px!important;line-height:50px!important;border-top-right-radius:0px!important;border-right-color:rgba(255,255,255,1)!important;border-color:rgba(255,255,255,1)!important;border-left-width:0px!important;border-top-style:none!important;margin-right:0px!important;border-bottom-width:0px!important;border-bottom-style:none!important;margin-bottom:0px!important;padding-right:0px!important;"> <div id="jobTemplateFooterContainerId_image" style=""> <img src="http://rms.adlogic.com.au/recruiter_skin/base_template/four_a.jpg" style="width:100%!important;max-width:100%!important;"> </img> </div> <div id="jobTemplateFooterId" style="color:#000000!important;font-weight:300!important;letter-spacing:0px!important;font-family:Open Sans!important;"> </div> </div> </div> </body></html> ]]> </AdHTML> Careers at Save Our Service - Martian Logic
Strategic growth and retention manager📍 Ryde, Sydney💰 Up to $200,000 packageA medium-size childcare operator (head office is located in sydney) is seeking a strategic growth and retention manager to take ownership of occupancy, conversion, and customer lifecycle performance across our centres.The RoleThis is a hands-on leadership position responsible for driving growth through improved enquiry conversion, customer experience, and retention.You will work closely with leadership, marketing, and centre teams to ensure every lead is maximised and every family experience is consistent and high quality.Key ResponsibilitiesGrowth & ConversionOwn occupancy and growth targets across all centresBuild and implement a consistent enquiry → tour → enrolment processAlign marketing activity with conversion capabilityCustomer ExperienceOversee the full customer journey from enquiry through to retentionImprove customer satisfaction, engagement, and online reputationCRM & SystemsLead CRM optimisation (Lineleader or similar)Improve pipeline visibility, reporting, and accountabilityTour Conversion (TROL – Tour Return on Lead)Role model best practice in tours and enrolment conversationsTrain enrolment officers, centre directors, and key stakeholdersDeliver tour training programs (virtual and in person)Support centres directly by:Conducting enrolment phone callsRunning in-person toursLead performance during:Open daysCentre-based eventsKey enrolment periodsCapability BuildingDevelop playbooks, tools, and training frameworksBuild capability across operational leaders and teams About YouExperience in growth, sales, or customer experience leadershipBackground in a multi-site environment (childcare experience advantageous)Strong commercial mindset with a focus on resultsHands-on operator who can execute as well as leadStrong stakeholder management and leadership skillsRequirementsAustralian Citizen or Permanent ResidentAbility to obtain a Working With Children Check (WWCC)Why apply?This is an opportunity to directly influence growth and performance across a scaling organisation, working closely with leadership to build systems that drive real results. AUD Gladesville 2111
  • Posted Date 08 Apr 2026
  • Location Gladesville
    NSW / Australia
  • Industry Education & Training
  • Job Type Full Time
  • Salary Not provided