<AdHTML> <![CDATA[ <div style="display:none;margin:10px 0;max-width:520px!important;" class="ajb_job_meta_data"> <a href="#" onclick="window.history.go(-1); return false;" id="ajb_job_meta_history_button_id" style="display:inline-block!important;">< BACK</a> <div class="ajb_job_meta_data_inner"></div></div><html> <head></head> <script type='text/javascript'> var jobURL='https://form.myrecruitmentplus.com/applicationform?jobAdId=9725024'; var mailURL='https://web.martianlogic.com/application/SendAdToFriend.jsp?jobAdId=9725024'; function openApplicationForm() { (function($) { window.location.href = jobURL +'&referrer='+encodeURIComponent(window.location.href); })(jQuery); } function openEmailToFriendForm() { window.open(mailURL, '_blank'); } function goBack() { window.history.back(); } </script> <script src="http://ws.sharethis.com/button/buttons.js" type="text/javascript"></script> <script type="text/javascript">stLight.options({publisher : 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100px!important;border-top-width:0px!important;border-bottom-color:rgba(255,255,255,1)!important;padding-left:0px;border-left-color:rgba(255,255,255,1)!important;background-color:rgba(255,255,255,1)!important;margin-left:0px!important;border-radius:0px!important;background-repeat:no-repeat!important;border-left-style:none!important;border-top-color:rgba(255,255,255,1)!important;border-top-left-radius:0px!important;border-width:0px!important;margin-top:0px!important;border-bottom-right-radius:0px!important;border-style:none;text-align:center!important;height:auto!important;padding:0px!important;padding-top:0px!important;border-bottom-left-radius:0px!important;border-right-width:0px!important;display:block!important;padding-bottom:0px!important;line-height:50px!important;border-top-right-radius:0px!important;border-right-color:rgba(255,255,255,1)!important;border-color:rgba(255,255,255,1)!important;border-left-width:0px!important;border-top-style:none!important;margin-right:0px!important;border-bottom-width:0px!important;border-bottom-style:none!important;margin-bottom:0px!important;padding-right:0px!important;"> <div id="jobTemplateHeaderContainerId_image" style="text-align:Left!important;"> <img src="https://web.martianlogic.com/images/rec-images/9244/4e7e0d5630aa43758400f70fd69efd311734505363019.png" style="width:100%!important;max-width:100%!important;"> </img> </div> <div id="jobTemplateHeaderContainer" style="color:#000000!important;font-weight:300!important;letter-spacing:0px!important;font-family:Open Sans!important;"> </div> </div> <div id="jobTemplateTitleId" data-part="title-box" style="border-right-style:none!important;background-size:100% 100px!important;border-top-width:0px!important;border-bottom-color:rgba(255,255,255,1)!important;padding-left:15px;border-left-color:rgba(255,255,255,1)!important;background-color:rgba(255,255,255,1)!important;margin-left:0px!important;border-radius:0px!important;background-repeat:repeat!important;border-left-style:none!important;border-top-color:rgba(255,255,255,1)!important;border-top-left-radius:0px!important;margin-top:0px!important;border-bottom-right-radius:0px!important;border-width:0px!important;border-style:none;padding-top:16px!important;border-bottom-left-radius:0px!important;border-right-width:0px!important;padding-bottom:16px!important;border-top-right-radius:0px!important;border-right-color:rgba(255,255,255,1)!important;border-color:rgba(255,255,255,1)!important;border-left-width:0px!important;border-top-style:none!important;margin-right:0px!important;border-bottom-width:0px!important;border-bottom-style:none!important;margin-bottom:0px!important;padding-right:15px!important;"> <h1 id="jobTemplateTitle" data-part="title" style="padding-top:0!important;color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;padding-bottom:0!important;font-size:28px!important;line-height:30px!important;margin-top:0!important;font-family:Open Sans!important;margin-bottom:0!important;text-align:center!important;padding-right:0!important;"> Strategic Growth &amp; Retention Manager - Early Childhood</adlogic_job_title></h1> </div> <div id="jobTemplateBodyContainerId" data-part="body-box" style="border-right-style:none!important;background-size:100% 100px!important;border-top-width:0px!important;border-bottom-color:rgba(255,255,255,1)!important;padding-left:15px;border-left-color:rgba(255,255,255,1)!important;background-color:rgba(255,255,255,1)!important;margin-left:0px!important;border-radius:0px!important;background-repeat:repeat!important;border-left-style:none!important;border-top-color:rgba(255,255,255,1)!important;border-top-left-radius:0px!important;margin-top:0px!important;border-bottom-right-radius:0px!important;border-width:0px!important;border-style:none;padding-top:16px!important;border-bottom-left-radius:0px!important;border-right-width:0px!important;padding-bottom:16px!important;border-top-right-radius:0px!important;border-right-color:rgba(255,255,255,1)!important;border-color:rgba(255,255,255,1)!important;border-left-width:0px!important;border-top-style:none!important;margin-right:0px!important;border-bottom-width:0px!important;border-bottom-style:none!important;margin-bottom:0px!important;padding-right:15px!important;"> <p id="jobTemplateBodyPId" data-part="body-p" style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Strategic growth and retention manager</p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">� Ryde, Sydney<br />💰 Up to $200,000 package</p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">A medium-size childcare operator (head office is located in sydney) is seeking a strategic growth and retention manager to take ownership of occupancy, conversion, and customer lifecycle performance across our centres.</p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"><span style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;text-decoration:underline!important">The Role</span></p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">This is a hands-on leadership position responsible for driving growth through improved enquiry conversion, customer experience, and retention.</p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">You will work closely with leadership, marketing, and centre teams to ensure every lead is maximised and every family experience is consistent and high quality.</p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"><span style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;text-decoration:underline!important">Key Responsibilities</span></p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Growth &amp; Conversion</p> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Own occupancy and growth targets across all centres</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Build and implement a consistent enquiry → tour → enrolment process</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Align marketing activity with conversion capability</li> </ul> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Customer Experience</p> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Oversee the full customer journey from enquiry through to retention</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Improve customer satisfaction, engagement, and online reputation</li> </ul> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">CRM &amp; Systems</p> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Lead CRM optimisation (Lineleader or similar)</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Improve pipeline visibility, reporting, and accountability</li> </ul> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Tour Conversion (TROL – Tour Return on Lead)</p> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Role model best practice in tours and enrolment conversations</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Train enrolment officers, centre directors, and key stakeholders</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Deliver tour training programs (virtual and in person)</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Support centres directly by:</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Conducting enrolment phone calls</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Running in-person tours</li> </ul></li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Lead performance during:</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Open days</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Centre-based events</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Key enrolment periods</li> </ul></li> </ul> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Capability Building</p> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Develop playbooks, tools, and training frameworks</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Build capability across operational leaders and teams</li> </ul> <div style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"> </div> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"><span style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;text-decoration:underline!important">About You</span></p> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Experience in growth, sales, or customer experience leadership</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Background in a multi-site environment (childcare experience advantageous)</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Strong commercial mindset with a focus on results</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Hands-on operator who can execute as well as lead</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Strong stakeholder management and leadership skills</li> </ul> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"><span style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;text-decoration:underline!important">Requirements</span></p> <ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Australian Citizen or Permanent Resident</li> <li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Ability to obtain a Working With Children Check (WWCC)</li> </ul> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"><span style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;text-decoration:underline!important">Why apply?</span></p> <p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">This is an opportunity to directly influence growth and performance across a scaling organisation, working closely with leadership to build systems that drive real results.</p></adlogic_job_details></p> </div> <div id="jobTemplateFooterContainerId" data-part="footer-box" style="cursor:default!important;border-right-style:none!important;background-size:100% 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